All orders received by 2.00pm will be dispatched the same working day. All orders received after 2.00pm will be dispatched on the next working day. All deliveries are via UK Mail. UK delivery costs will be based on the value of the order. Only orders for the UK and NORTHERN IRELAND can be accepted.

Delivery will be completed when we deliver the Products to the address you gave us.

We regret we are unable to deliver to BFPO addresses.


Failure to deliver if you are a consumer

The following paragraphs only apply if you are a consumer

In the unlikely event that your Products are not delivered within 30 days of the date on which you received your confirmation email then you may cancel your order straight away if any of the following apply:



We have refused to deliver the Products;


Delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or


You told us before we accepted your order that delivery within the delivery deadline was essential.


If you do not wish to cancel your order straight away, or do not have the right to do so above, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

If you do choose to cancel your order for late delivery in accordance with the above provisions, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us and we will pay the costs of this. Please contact us by email at or by telephone on 0333 0 100200 and and we will arrange collection of your order at no cost to you. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.

Occasionally our delivery to you may be affected by an Event Outside Our Control. See the section headed Events Outside Our Control for our responsibilities when this happens.